Refund policy

Last updated: September 13, 2026

At NEVORA, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to make it right.

RETURNS
You have 14 days from the date your order is delivered to request a return. To be eligible:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase is required

NON-RETURNABLE ITEMS
- Gift cards
- Downloadable digital products
- Items marked as final sale

HOW TO INITIATE A RETURN
Email us at support.nevoratech@gmail.com or message us on WhatsApp at +254 106 757 268 with your order number and reason for return. Our team will respond within 24 hours with return instructions.

REFUNDS
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 7–10 business days. Original shipping fees are non-refundable.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service, as we cannot guarantee receipt of untracked returns.

DAMAGED OR DEFECTIVE ITEMS
If your item arrived damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

EXCHANGES
We do not offer direct exchanges. Please return your item for a refund and place a new order.

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